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F.A.Q

Frequently-asked

Product Information

Orphéon products are known for their high-quality ingredients, innovative formulations, and effective results. They are designed to address specific skincare concerns and provide nourishment, hydration, and rejuvenation to the skin.

Choosing the right Orphéon product depends on your specific skincare needs and concerns. We recommend considering factors such as your skin type, desired benefits (e.g., hydration, anti-aging, brightening), and any specific concerns you may have (e.g., acne, sensitivity). Our website provides detailed product descriptions and recommendations to help you make an informed decision.

Yes, Orphéon products are formulated to suit a wide range of skin types, including normal, dry, oily, combination, and sensitive skin. However, it’s always a good idea to check the product descriptions or consult with a skincare professional if you have any specific concerns or sensitivities.

Orphéon products are formulated with gentle and skin-friendly ingredients, making them suitable for sensitive skin. However, we recommend performing a patch test before using any new product to check for any adverse reactions. If you have severe sensitivities or allergies, we advise consulting with a dermatologist before use.

No, Orphéon is committed to cruelty-free practices. We do not test our products on animals, and we ensure that our ingredients are sourced responsibly and ethically.

In-store PURCHASE

Purchasing Products

Orphéon products can be purchased through authorized retailers or physical stores. To find a store near you that carries Orphéon products, please visit our website and navigate to the “Store Locator” page. Enter your location details, and you will be provided with a list of authorized retailers in your area.

Yes, if online buying is not available, you can place a phone order for Orphéon products. Please contact our customer support team at the provided phone number, and they will assist you in placing an order over the phone. Be ready to provide the product names and quantities you wish to purchase.

Payment options for Orphéon products may vary depending on the authorized retailer or physical store you choose. Generally, you can pay for your purchase using cash, credit/debit cards, or other accepted payment methods at the specific store. Please inquire with the retailer about their accepted payment methods.

Orphéon products may be available internationally through select physical stores. However, availability may vary depending on the location and distribution agreements. We recommend using the “Store Locator” page on our website to find authorized retailers in your country or region.

Returns and exchanges for Orphéon products purchased from physical stores are subject to the return policy of the specific retailer. We advise reviewing the return policy of the store from which you made your purchase. If you encounter any issues, please reach out to the store’s customer service for further assistance.

Contact & Assistance

Customer Support

You can contact the Orphéon customer support team by visiting our website and navigating to the “Our Location” page. There, you will find our customer support phone number, email address, and a contact form. We strive to respond to all inquiries promptly.

Yes, we offer personalized skincare advice. You can reach out to our customer support team or check if we have a virtual consultation service available. Our skincare experts are ready to provide guidance and recommendations tailored to your specific needs.

If you encounter any issues with Orphéon products, please reach out to our customer support team as soon as possible. We will do our best to assist you and address any concerns or problems you may have with our products.

We occasionally offer special promotions and discounts to our valued customers. To stay updated on the latest offers, we recommend signing up for our newsletter or following our social media channels, where we announce any ongoing promotions or exclusive discounts.

Absolutely! You can sign up for our newsletter on our website to receive updates on new product launches, skincare tips, promotions, and exclusive offers. Simply provide your email address, and you’ll be added to our mailing list. Rest assured, we respect your privacy and will only send you relevant and valuable information.